By JNFA10Cs5gHZrlaELABDY0uEh | Uncategorized
Have you ever had so many inquiries and requests for quotes but when it comes to the final step the client just backs out of the job and you’re left empty-handed? Would you like to know how to turn the prospect into customer and close more sales?
Did you feel like the client has wasted your time and energy only to decide that the job is too pricey for them and that they are ok with their kitchen looking like an old warehouse?
Well of course they will decide that. It is difficult to move on with a project when they are not sure what outcome to expect.
It takes even longer time if your prospective clients can’t find the information they want on your website or through other means of communication so they have to do everything by phone.
And as you know – they will have a lot of questions to ask you.
If you don’t have a way to automatically educate your prospective clients, you are wasting your valuable time.
There are many concerns your clients will have on their journey to deciding whether they should remodel or not. Here are two primary concerns:
- What if things don’t turn the way I want them to?
Making a decision to invest in house improvement is a tough decision to make.
Mainly because if the client ends up with a solution he or she hasn’t hoped for, they are left without money they invested and with an even uglier kitchen or bathroom than they started with.
They can only look at the ugly bathroom or dysfunctional kitchen and ruminate over money spent.
And here the keywords are
hoped for. This means that even after you’ve done an amazing job remodeling their kitchen or bathroom, they still feel dissatisfied because they imagined it differently.
You did a perfect job – they just wanted something else.
- Do I really need a better looking kitchen?
Concern number two when buying anything is: do we really need this?
When people are at a stage where they are deciding whether to go along with a project, they are trying to reason with their emotions. Of course, I want this, but do I need it?
At this stage it is of the utmost importance that you provide your clients with the data on why it is important for them to remodel. This is not only about the way their house will look and feel, but depending on the state their house is at, you need to provide some data why this is important to do.
And these are all general concerns; each person will go into more details and ask endless questions without really moving down your sales funnel.
With a good marketing strategy in place, you can educate your customers to be ready to go from just I’m trying to see how much money it would cost me to I need to do this right now and I cannot wait. And you can do all this without you having to do the talk over and over again.
Here is what and how you will achieve this:
- Tell the story the right way.
You are not just selling a new kitchen or bathroom; you are selling a lifestyle that goes with that particular kitchen.
Don’t be shy when it comes to showing your past projects or testimonials from the happy clients. You made their life better; you need to make sure that people see this.
This is what clients want to see and what will reassure them that doing this project is worth their money. They’re thinking: other people are happy because they did a project like this; then I need to do it as well.
- Show them how their life will improve.
What are some things that they can’t do now, but they will be able to do if they improved their house conditions?
This is what you need to focus on when telling your story.
- Do this while you sleep.
With a good
social media marketing strategy in place, you can show the work you’ve done previously to targeted customers who have already shown interest in your business.
Educate prospective clients via email. You can educate prospective clients via email with a series of helpful tips and tricks how they should choose things needed when remodeling parts of their houses.
You can even address their concerns with solutions before they even realized they had any.
It is important that you update content on your website regularly to reflect your recent projects and testimonials from the happy customers.
So next time you feel like you are wasting your time and energy explaining clients they should go along with the project, ask yourself if you had provided them with all the necessary information beforehand.
The best part about this process is that once you have it all set up, it works automatically, and it leaves talking only for the clients that are ready to buy.
Instead of wasting time and energy on those who were just curious how much money it takes for someone to remodel their kitchen, focus on the ones that will bring you money.